Ask what the room is
The first question is the most revealing: is the treatment room a room, with a door, or a partitioned space with a curtain? Anywhere that hesitates is telling you the answer. A proper room has a door that closes, a lock on the changing locker, a shower you can use afterwards, and linens changed between every guest rather than between every few. Ours are eleven rooms and two couples suites, set out in detail on the Mahipalpur page.
Ask what happens between guests, too. The honest answer is specific — linens and towels stripped and replaced, hard surfaces wiped with disinfectant, oils decanted into single-use portions rather than pumped from a shared bottle. A vague answer about cleaning 'regularly' usually means what it sounds like.
Ask about the therapist, not the treatment
Menus are easy to copy; therapists are not. Ask how long the person working on you has been doing it, whether they are certified and insured, and whether you can request a male or female therapist and have it confirmed before you travel. Our minimum is five years on the table before a therapist sees a guest of ours, and a stated preference is confirmed when you book, not negotiated at reception.
It is also fair to ask what they will do about your specific problem. A therapist worth the money asks where it hurts, what you do all day and how firm you want it before touching you — two minutes of questions that decide whether the hour achieves anything. If nobody asks, nobody is treating anything.
Ask what the price actually includes
The quoted rate should be the rate you pay. Ask directly whether taxes are included, whether there is a facility, towel or locker charge, whether the price changes after a certain hour, and whether tipping is expected. Ours are inclusive: no facility fee, no night surcharge, no holiday rate, no distance charge, and the published price list is the whole story.
Be sceptical of any spa that will not put a number to a treatment on the phone. It is a small thing, but a business that is straightforward about ₹2,800 for a sixty-minute Swedish is usually straightforward about the rest. The full treatment menu and what each session includes are worth reading before you call anyone, ours included.
Ask what happens to your details
Privacy after the appointment matters as much as privacy during it. Ask whether your number goes onto a marketing list, whether anything is sent by SMS or WhatsApp afterwards, and who else is in the treatment wing while you are in it. We do not send marketing messages, and there is no walk-through of the treatment corridor.
None of this is about us being the only acceptable answer — it is a checklist that works on any spa in Delhi, and it is the same one we would use ourselves. If you want the background on how we run the place, the about page covers it, and the city-wide guide explains the heat treatments in detail.
